Refunds & cancellations

When to contact us

• Payment succeeded but you did not receive access.
• A supplied file is damaged or unusable on the stated supported setup.
• The delivered material differs materially from the listing.
• You were charged twice for the same order.

Cancellation and change of mind

To request cancellation before access is supplied, contact support so we can check your order and delivery status. Once the material is supplied as described, change-of-mind refunds are generally unavailable, subject to applicable consumer rights.

How to request help

Send support your order ID, checkout email, transaction reference and a short description. We’ll review the issue and provide replacement access, a correction or a refund as applicable. An attempted download does not rule out a claim for defective or misdescribed material.

How refunds are processed

Where a refund is due, it goes through the payment platform to the original payment method where supported. Timing depends on the platform and your bank. Your applicable consumer rights remain in effect.